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COVID-19 Information for Students

Last updated: May 12 at 11:00 a.m.

Please check back regularly for the latest on this fast-evolving situation.

We are working closely with Associated Students and Graduate Student Association leaders to provide ongoing communication in order to keep you informed and focused on your health. As local, national and global public health recommendations shift to include mitigation of transmission, we are proactively taking steps that will help to protect the community.

To help address specific questions you may have regarding the effects of COVID-19 on your experience as a Triton, we will continue to curate the following list of student-centered resources and updates.

Supporting Students

Student Retention and Success

Military-Connected Support
Are you or someone you know connected to someone who served or is serving? Please visit our Virtual Student Veterans Resource Center to find community and support.

Student Success Coaching
Student Success Coaching holistically supports a cohort of first-generation college students through goal setting and personalized success plans. We are hosting virtual drop-in hours for all students to connect with a Success Coach for one-on-one strengths based coaching.

Explore Research Opportunities
Academic Enrichment Programs is making use of remote and digital capabilities to support undergraduate research programs even through this period of limited access to campus resources.  Explore our Spring 2020 webpage to learn more.

Looking for Community and Support?
OASIS is excited to support all students at UC-San Diego holistically through digital mentoring, academic resource communities, and resource seminars. View a comprehensive look at our Spring 2020 services.

Support for Undocumented Students
Undocumented Student Services is in operation and ready to support students in the Spring Quarter through the use of remote service delivery technologies. Please visit our Spring 2020 Updates page to learn more.

Digital Triton Transfer Hub
Transfer students can take the Digital Triton Transfer Hub with them wherever, whenever. Virtual services will include access to the Triton Transfer Forum, Live Streams, Virtual Meet Ups, and Online Transfer Peer Coaching. Access these resources and services by visiting our website, and continue to read our newsletters for updates and upcoming opportunities.

Chancellor's Associates Scholars Program
The Chancellor’s Associates Scholars Program is operating remotely and excited to continue building strong connections for our scholars throughout the UC San Diego community. Scholars can find the most up-to-date information and resources on casp.ucsd.edu and all students can sign up for our monthly e-Newsletter on our website.

Remote Student Employment

  • Student Affairs hosted a “Student Employment Options (PDF)” webinar on March 26 to answer frequently asked questions for student employees and their supervisors.
  • We encourage you to visit Handshake to review new open remote positions for student employees. You will find remote positions already posted as the campus seeks to hire student employees to provide faculty with additional IT instructional support for spring 2020.
  • Are you a student employee who has lost work during the Spring Quarter?  If you’ve already worked with your employer and are still experiencing a financial hardship due to loss of wages, fill out the Intake Form for Lost Wages for Student Employees.  

Webinar on Campus Preparedness

On March 13, UC San Diego hosted a webinar on "COVID-19: UC San Diego Campus Preparedness Efforts and Support for Students."

Parents and Families Webinar

On April 15, UC San Diego hosted a webinar for Triton Parents and Families on "COVID-19: Support for Students."

Remote Learning

Academic Information and Support

For regularly updated information and policy changes affecting students during Spring Quarter 2020, we encourage you to visit our Academic Information hub.

The Teaching + Learning Commons has compiled a list of strategies, resources, and academic support offerings available to students as you prepare to make the transition to remote courses for spring quarter 2020.

Access to Computers, Discounted Software and Internet

  • The Computer Lab Lookup  – this webpage will be continually updated as we work to gain access to computer labs on campus for students to use for remote instruction.
  • Laptop Loaner Program  – students can request a laptop through our laptop lending program. We are partnering with financial aid and ITS to work with students who qualify.

See the list of corporate resources below that are available for students and faculty to help improve their internet connectivity at home and support a quality virtual learning environment.

  • Adobe Creative Cloud:
    • As a result of the campus closure, access to Adobe Creative Cloud in labs and classrooms is not available. Adobe is providing temporary at-home access for impacted students, staff, and faculty, so that they can continue their work remotely. Follow the instructions to enable access to Creative Cloud Desktop Apps on your personal device. Adobe's current end-date for this program is May 31, but that may be extended.
  • Altice USA:
    • Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within the service area for households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access.
  • AT&T:
    • Unlimited Home Internet data: All AT&T consumer home Internet wireline and Fixed Wireless Internet customers can use unlimited internet data.
    • World Connect Advantage: Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit.
  • Charter/ Spectrum
    • Charter will offer free Spectrum broadband and WiFi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. Installation fees will be waived for new student households.
    • Charter will continue to offer Spectrum Internet Assist, high speed broadband program to eligible low-income households delivering speeds of 30 Mbps.
    • Charter will open its Wi-Fi hotspots across our footprint for public use.
  • Comcast:
    • Free Xfiniti WiFi hotspots, unlimited data for 60 days, no disconnects for late fees, free internet essentials, free educational collections 
  • Cox: Cox is offering the following over the next 60 days, through May 15:
    • A $19.99 offer for new Starter internet customers with a temporary boost up to 50 Mbps download speeds, no annual contract or qualifications to help low income and those impacted from Coronavirus challenges, like seniors and college students.
    • Eliminating data usage overages beginning today to meet the higher bandwidth demands. Customers with a 500 GB or Unlimited data usage add-on plan will receive credits.
  • Sprint:
    • Waiving all activation and upgrade fees, free next day shipping,
    • T-Mobile partners with multiple spectrum holders to light up additional 600 MHz spectrum for the next 60 days, expanding network capacity
    • Sprint customers to get expanded roaming access to the T-Mobile network.
    • Unlimited data for metered plans, and free hotspot. 
  • T-Mobile
    • Follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

Our Principles of Community in the Online Classroom

Our goal is to deliver the best educational experience possible, even under these challenging conditions. Observing our Principles of Community in the virtual environment will help us create and maintain a positive and vibrant online learning community. Recognize and take into consideration that our richly diverse cultures and life experiences will influence our online engagement. Treat each other with respect and the dignity we all deserve. If you witness or experience online behavior that constitutes harassment or discrimination, remember to report it to the Office for the Prevention of Harassment & Discrimination (OPHD).

Privacy Guidelines for Remote Instruction

As UC San Diego modifies the ways in which we conduct business and interactions move online during this pandemic, please be mindful that general privacy requirements remain intact. Learn more about videoconferencing precautions, protecting information while telecommuting, privacy during online exams and more.

Remote Library Resources

In the latest issue of their newsletter, the Library provides a list of recommended reads from librarians, de-stress activities, custom Library Zoom backgrounds, information on the "Today I Learned" digital campaign, a top 10 UCTV Library Channel watch list, and more.

For the safety and well-being of our community, Geisel Library and the Biomedical Library Building are closed until further notice. Please visit the Library's COVID-19 response page to learn more about services available to students at the Library and in the community during these challenging times.

Most of the library’s e-journals, databases, and electronic reserve materials are restricted so that only current UC San Diego faculty, staff, and students can use them off campus. Eligible users seeking off-campus access must configure their devices by using one of two VPN services.

Access to copyrighted material in the HathiTrust digital library is now open to member institutions, including UC San Diego. Visit the Library’s News Center to read more about how you can access millions of digitized books this quarter.

Housing, Dining, and Campus Facilities

Housing and Dining Updates

On-campus housing communities will remain open and operational for Spring Quarter. HDH and Residential Life will continue to support students who choose to reside on campus. Visit the HDH COVID-19 FAQ page for up-to-date information.

Parking and Transportation

Temporary provisions affecting parking, Triton Transit and Triton Mobility began March 30. Learn more about these service revisions.

Remote Instruction Accommodations for Students with Disabilities

Like in-person classes, online courses are required to provide reasonable accommodations to students with disabilities. All course content for Spring 2020 must be provided in accessible formats. The Office for Students with Disabilities (OSD) is working with numerous departments, divisions, and units to communicate information regarding accommodations for students with disabilities for Spring Quarter 2020. 

Please visit the OSD COVID-19 website for details, including Information for Faculty and Information for Students. Be sure to check back regularly for the latest OSD updates related to remote instruction.

Students or faculty who have specific questions or concerns about accommodations should contact osd@ucsd.edu for assistance.

Health and Well-being

Basic Needs

To support our resilient students, both The Hub Basic Needs Center and Triton Food Pantry  will be open with full operational hours for Spring Quarter. For questions, please visit the websites above, or reach out to  basicneeds@ucsd.edu or 858-246-2632.

Recreation

With direction from UC San Diego leadership, all recreation facilities are closed as of March 15. Visit The Playground to stay on track with your fitness and nutrition needs during Spring Quarter 2020.

Student Personal Wellness Online is a FREE online health and fitness program offered to current students. Register today at Student Personal Wellness.

Student Health Services

Student Health Services is still open to provide care for UC San Diego Students. We have implemented many changes to ensure that healthy, asymptomatic students who come to Student Health are safe and not exposed to infection. All patients and staff are masked at Student Health Services whether they are in Urgent Care or our Primary Care areas. Our pharmacy, nurses clinic, lab and xray are still open. Please call 858-534-3300 to speak to a nurse to determine if you need an in-person appointment or can have a video visit.

Testing for COVID-19 is still being done at SHS and is covered by SHIP.  We are able to test any student that presents with any risk factors or symptoms of having COVID-19.

Pharmacy: Our Student Health Pharmacy is able to deliver any medications for free to students that live anywhere in California. Students can contact Student Health Pharmacy at 858-534-2135 or go through MyStudentChart and request a refill. Our pharmacy can send prescriptions for 90-day supply to students living in California via FedEx. They are unable to send controlled medications or refrigerated medications. Students have a lower copay if they fill their medications through Student Health.

Telemedicine at Student Health: Any UC San Diego student may now have video visits or telephone visits with their Student Health primary care providers if they live anywhere in California. For students with SHIP and RAFT, there is no copay or visit charge. For students without SHIP, the same visit charges apply that would be used for in-person visits.

Mental Wellness

If you – or someone you know - need(s) to speak with someone or are feeling overwhelmed, please contact:

Counseling and Psychological Services (CAPS) - CAPS offers  counseling to help students in crisis or who are feeling stress.

Undergraduate Colleges - t he undergraduate college Deans of Student Affairs are available to provide personalized support and assistance:

Graduate Division and Departments  - the Assistant Dean of Student Affairs in the Graduate Division - April Bjornsen - is available at 858-534-3550 or   abjornsen@ucsd.edu.

Additional Updates

Spring Quarter Tuition and Fees

Consistent with guidance from the UC Office of the President, for all enrolled students, tuition and fees remain unchanged as the remote instruction program fully supports continuing progress toward students’ academic degrees. All tuition and fee charges will remain the same as published here, except for Course Materials and Services Fees.

The Spring Quarter Fee Payment deadline was on March 20. However, late registration and enrollment fees are not being assessed for payments received after the due date. If you need more time to pay, students may be able to enroll in the Triton Registration Installment Plan (TRIP).

Graduate/Professional Students

Graduate Division Dean James Antony provides graduate and professional students with regular updates and important information outlining campus resources on the Grad Life website.

International Students & Programs Office

International students can visit the Frequently Asked Questions and Answers site for more information about travel, enrollment, employment, and other resources. International Student Advisors are also available via Zoom online advising or email to answer questions or provide additional support.

Financial Aid and Scholarships

We understand that there are many questions surrounding the impact of COVID-19 on our students' financial security. Please visit this FAQ page for more information on financial aid and scholarships.

Athletics

Effective immediately, UC San Diego has suspended all athletic activities indefinitely in response to COVID-19. Please visit the UC San Diego Athletics newsroom for more information.

Helpful Links

COVID-19 Prevention Downloadable Posters

Thank you for your careful attention as we continue to develop and revise policies, with the health, safety, and well-being of everyone at UC San Diego as our top priority.

- UC San Diego Division of Student Affairs