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Defining Outcomes

Outcomes are the heart of why programs and services exist. They should be derived from the mission, vision, and goals of the division and be a reflection of the work each unit does.

Levels of outcome diagram

Outcomes can be differentiated into levels: the division, unit, program, and activity. Each of these levels of operation can and should have their own outcomes.

In each of these levels of operation, there are two types of outcomes: Learning Outcomes and Process Outcomes:

  • Learning Outcomes focus on what the students should be learning (e.g., public speaking).
  • Process Outcomes emphasize what metrics of operation each unit should be meeting (e.g., efficiency).

Below are some resources to help you with this process.

Familiarizing Yourself with the Division

Identifying Unit-level Outcomes

Writing Your Own Outcomes

Contact Us

Student Affairs Assessment & Evaluation
University Center 112
9500 Gilman Drive #0015
La Jolla, CA 92093-0088